Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

• Personal information (name, email, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Stripe - see Section 3)
• Purchase history and preferences
• Communication history with our support team

2. How We Use Your Information

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our products and services
• Detect and prevent fraud
• Comply with legal obligations

3. Payment Information

All payment card information is transmitted directly to our payment processor, Stripe, and is never stored on our servers. We do not have access to your complete payment card details. Stripe processes all payment transactions in accordance with PCI-DSS standards. For more information, see Stripe's privacy policy at https://stripe.com/privacy.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following categories of service providers who help us operate our business:

• Payment processing (Stripe)
• Shipping and fulfillment (USPS, FedEx, UPS)
• Email services (Resend)
• Website hosting (Netlify)
• Database services (Supabase)
• CDN and security (Cloudflare)
• Error monitoring (Sentry)

We may also share your information:

• To comply with legal requirements or protect our rights
• In connection with a business transfer or merger
• With your consent

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website usage and performance
• Provide personalized experiences
• Enable security features

When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time through the cookie settings available in the banner or footer, or by adjusting your browser settings. For more information, see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for the duration of your account activity and up to 7 years after your last purchase for tax and accounting purposes, unless a longer retention period is required by law.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us at info@inknfiber.com.

9. Children's Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@inknfiber.com and we will delete such information from our systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: